MVCollect

Terms of Service

Last updated 10 November 2026

1. Who we are and what MV is

MVCollect ("MV", "we") is an online marketplace run by its founder as a sole trader based in South Australia, trading as MV Collect (ABN 11 798 542 922). Contact: support@mvcollect.com.au.

MV lets sellers list sports cards, trading card games, collectables and certified memorabilia for auction or fixed-price sale, and lets buyers bid on or buy them. MV is a venue that connects buyers and sellers. It is not the seller of any item, it never takes possession of goods, and it never holds, processes or moves a buyer's payment for an item. By creating an account or using MV, you agree to these Terms.

MV doesn't trade on its own marketplace. MV (the business) never bids on, buys or makes offers on items listed on MV, and from launch it doesn't sell items here either (before launch, the MV account shows a few sample listings so visitors can see how the site works). People who run MV may buy and sell as individuals through personal accounts marked with an MV team badge. Those accounts can't bid on auctions (Buy It Now and offers only); can't receive promotions, rewards, MV credit, Founding Seller or Founding Buyer places, or a place on the Top Sellers leaderboard; and never use information other members can't see, such as other bidders' maximum bids. They don't pay MV's fees, since those would only be paid to MV itself.

2. Accounts

You must be 18 or older and able to form a legally binding contract to use MV. Sellers must currently be based in Australia; buyers may be located anywhere. You're responsible for keeping your account secure and for all activity under your account. Sellers are responsible for any licence or registration their own selling requires (for example, state second-hand dealer rules if you sell as a business).

3. Listings and authentication

Memorabilia may only be listed if it carries genuine PSA, JSA, BAS, UD, League, Fanatics Authentic, Panini Authentic, Steiner Sports or Tristar certification; uncertified or photo-only memorabilia can't be listed. Trading cards may be listed raw or graded. An autographed card needs PSA, JSA, BAS, UD or League certification, or must be a manufacturer-certified autograph product (for example an officially licensed Panini, Upper Deck, Select or Topps autograph card, accurately described as such), unless it is professionally graded, since the grading company authenticates the signature as part of the grade. No ordinary or uncertified signature can be listed. Pop Mart items must show the box's authenticity code in the photos. Miniatures (such as Warhammer) must be genuine models from Games Workshop or another official, licensed maker; recasts, 3D-printed copies and other unofficial reproductions can't be listed.

No restored raw cards. A raw (ungraded) card that has been cleaned, pressed (to remove creases, dents or bends), recoloured or touched up (for example inked edges or corners), trimmed, or otherwise altered can't be listed on MV, even if the restoration is disclosed. A graded card that the grading company has labelled as altered (for example "Authentic" or "Altered" instead of a number grade) may be listed, because the grader has already disclosed the alteration; it must be listed with that grade and described accurately. Cleaning the outside of a slab, sleeve or toploader is fine; this is about the card itself. Listings found to break this rule are removed, and knowingly selling a restored card as untouched is treated the same as listing a fake.

Certification details, including certificate numbers, are supplied by the seller. MV's "Verify" tool links to the certifying body's own public lookup where one exists; where MV can check a number automatically (for example with PSA), it shows what that body's records say. MV does not inspect items and does not itself guarantee that an item or certificate is genuine. Listing an item you know or suspect is inauthentic, or falsely claiming certification, is a serious breach of these Terms. MV removes counterfeit listings when they're reported or found, may suspend the account, and may report it to the relevant authority.

4. Bidding and sales

Auction listings use proxy (maximum) bidding: you set the most you're willing to pay, and MV bids for you in increments up to that amount. Any bid in the final 5 minutes of an auction resets the countdown to exactly 5:00, so every bidder has a fair chance to respond.

A bid is a binding commitment to buy the item at that price if you win. Buy It Now purchases are final at the moment of purchase, and an accepted offer is a binding sale. Sellers may set a hidden reserve price on auctions; an item won't sell unless bidding reaches it. The contract for each item is between the buyer and the seller.

Anything you list on MV must be available to the buyer for as long as the listing runs. If it sells somewhere else first, end the MV listing straight away. Once an auction has bids, the item is committed to the winner; selling it elsewhere after that is a breach of these Terms and may lead to the listing being cancelled and your selling being suspended.

After a sale. The buyer must pay within 3 days of winning an auction, having an offer accepted or buying with Buy It Now. The seller must post the item within 3 business days of receiving payment and mark the order as shipped. A buyer who can't pay in time can ask the seller once, through My Orders, for a specific pay-by date up to 10 days after the sale. If the seller agrees, that date becomes the deadline. The seller has 24 hours to reply. If the seller declines, or doesn't reply within 24 hours, the sale is cancelled, the seller can relist the item, and the buyer gets no strike. Otherwise, if a buyer hasn't paid within 3 days, MV emails them a reminder. If it's still unpaid by the deadline, MV cancels the sale automatically, removes any MV fee on it and returns any MV credit the buyer used, and the seller is free to relist the item. The buyer also gets a strike. Strikes count over 12 months: the first is a warning, the second pauses bidding and buying for 30 days, and the third closes the account. If a seller hasn't posted within 3 business days of payment, the buyer can contact MV or open a dispute.

5. Fees

Listing is free: auctions, Buy It Now, relists and "Keep listed until sold" renewals, up to 500 listings per seller per calendar month, then 50ยข each (unlimited for MV Pro Plus members). A final value fee applies only when an item sells, calculated on the sale price alone, never on postage, and is paid by the buyer on top of the sale price as a buyer's premium, which MV then bills to the seller: 8% up to $250, 7% from $250 to $1,250, 6% from $1,250 to $2,500, 5% from $2,500 to $5,000, 4% from $5,000 to $7,500, and 3% above $7,500. The buyer's premium is the same for every buyer. During any fee-free or reduced-fee period for a seller (such as Launch Month or a Founding Seller discount), MV bills that seller less or nothing, and the seller keeps the difference. Reserve prices: a reserve that's met is always free. New sellers get 2 free reserves a calendar month for their first 3 months, MV Pro members 12 a month and MV Pro Plus members 30. Beyond that, if a reserve isn't met and the item ends unsold, the fee is $2.50, or $1.50 for MV Pro members and $1 for MV Pro Plus members. Deliberately mis-stating an item's price or padding postage to reduce MV's fee is a breach of these Terms.

MV Pro and MV Pro Plus. These are optional paid seller memberships, billed monthly or yearly at the price shown when you join. MV Pro gives 10% of MV's final value fee back on your sales and 12 free reserves a month; MV Pro Plus gives 20% back, 30 free reserves a month and unlimited listings. You can switch between them at any time, and the difference for the rest of the period is charged or credited straight away. Each membership renews automatically until you cancel. MV reminds you by email before each renewal. You can cancel at any time in Settings and keep your membership until the end of the period you've paid for. Payments aren't refunded for part of a period, except where the Australian Consumer Law requires a refund.

6. Payment for purchases

All payment for an item happens directly between buyer and seller through PayPal Goods & Services only. MV does not accept or support bank transfer, PayID, cash or any other method for the item itself, and MV never touches, holds or has access to that money. Paying any other way loses PayPal's buyer protection and means MV has no payment record to help with a dispute. Sellers must not add a surcharge or extra fee for paying by PayPal. To sell, you give MV the email address of the PayPal account you're paid to; MV shows it to the buyer of each of your orders so they can pay you. A buyer may instead ask you for a PayPal invoice, in which case MV shows you the email address they give for it.

7. Seller fee billing

Because MV never holds sale proceeds, MV bills sellers separately for its own fees (listing fees, final value fees and reserve fees) on a running monthly ledger, the same way a subscription service bills its customers. A verified card on file is required before a seller's first listing goes live. Each month's fees are due within 7 days of the invoice, and you may pay early at any time. If an invoice is unpaid after 7 days, MV will try to charge the card on file for the balance owed; if that fails, MV tries once more a few days later, and shows you a notice each time. If the balance is still unpaid about 14 days after the invoice, you won't be able to create new listings until it's paid, and your Buy It Now listings can't be bought or take offers. Auctions already running continue to the end, so their bidders aren't affected. Selling is reinstated automatically as soon as the balance is paid.

You can't remove your card entirely while a balance is owed, because that would make it easy to avoid payment, but you can always add or replace the card on file, including while a balance is owed. Repeated failed charges across different cards may be flagged for review. If you think an invoice is wrong, tell us within 14 days of receiving it and we'll pause collection of the amount in question while we check it. You authorise MV to charge the payment method on file for fees genuinely owed under this section, calculated as described above.

8. Shipping

Sellers are responsible for packaging and shipping sold items. For items under $50, a seller may choose at listing time to post without tracking; this is always shown to buyers as a clear tag before they bid or buy. If the item sells for $50 or more it must be posted tracked, and the buyer may switch any untracked order to tracked postage before paying, paying the difference. If an untracked order is reported as not received, MV treats the buyer as correct, since there's no tracking to show otherwise. A tracking number must be entered when a tracked order is marked as shipped. For untracked orders, Funko Pops and sealed product, a photo or video of the packaged item is required when shipping; for every other order it is encouraged. Buyers are encouraged to record a photo or video when the item arrives. Either can be key evidence if something goes wrong.

For parcels, a seller may choose Pack & Send instead of Australia Post. The seller's Pack & Send quote is shown before you bid or buy and can't be changed after the listing is published. The buyer pays the quote plus Pack & Send's insurance (2.5% of the sale price), and Pack & Send's own terms and claims process apply to that delivery.

If the seller used the correct MV postage and Australia Post loses or damages a tracked item, MV won't treat it as the seller's fault in an MV dispute. The seller should lodge the Australia Post claim and pass on any compensation to the buyer. This doesn't affect any rights you have under the Australian Consumer Law.

9. Disputes

If something goes wrong with an order, you can open a dispute with MV. We review the listing, photos, certification evidence and messages, and give a resolution or recommendation. MV's decisions are made in good faith on the evidence provided. They don't limit your rights against the other party, through PayPal, or under the Australian Consumer Law. Because MV never holds the payment, MV can't issue a refund itself; money paid through PayPal Goods & Services is recovered through PayPal's own Resolution Centre, which operates independently of MV.

When a dispute is settled, for example by a PayPal refund or a returned item, either party can report the outcome to MV with proof (such as a screenshot of PayPal's notice). If the other party agrees, or MV approves it, the dispute is closed. Where a refund was paid, MV credits back the seller's MV fee on that sale in proportion to the refund, and removes or adjusts the sale in the Market Value guide. MV may hold or review any reported outcome that looks unusual.

10. Market Value

Market values, price ranges, trends and suggested starting bids are estimates worked out from past sales on MV and from comparable sales reported by members. Reported comparable sales are labelled unverified. These figures are general information only. They are not a valuation, an appraisal, financial advice, or a guarantee of what any item will sell for. Sales that were refunded, disputed, reported, or made between linked accounts are left out.

11. Ratings, credit and rewards

Buyers and sellers may rate each other after a completed sale. Reviews must not contain abusive language, contact details or requests to pay outside MV; these are filtered automatically, and any review that slips through can be reported.

MV credit. Rewards are paid as MV credit. Credit can only be used to pay MV's own fees: a seller's MV invoice, or MV's fee within the buyer's premium on a purchase. It can never pay for the item itself. It can't be bought, withdrawn or exchanged for cash, can't be transferred to another account, and doesn't expire while your account is open. When a buyer uses credit on a purchase (only before paying), they pay the seller that much less, MV's fee on that sale is reduced by the same amount, and the seller still receives the full item price. The most credit usable on a purchase is MV's fee on it, which is lower or nil while the seller has a fee discount.

Program rules. Each reward program's rules are as published on the site. MV may change, pause or end a program going forward, with notice on the site, but credit and places already earned are kept, and a limited offer (such as "first 50 buyers") is honoured for anyone who has already qualified. Fraud-prevention rules can block or hold a reward, for example where accounts are linked by the same card or device. MV's own operating account doesn't earn rewards from its own activity; anyone dealing with it still receives their own rewards in full.

Milestone rewards (terms of promotion). The promoter is MVCollect. The buyer and the seller of MV's 100th, 1,000th and 10,000th completed sale, of every 100,000th sale up to 900,000, and of the 1,000,000th sale each receive MV credit: $10 for the 100th, $25 for the 1,000th, $50 for the 10,000th, $100 for each 100,000th up to 900,000, and $250 for the 1,000,000th. The total of all milestone prizes is $2,470. A sale counts in the order MV's system records it as completed; there's no entry step and nothing to pay. Winners are told by a notification on MV, and the credit is added to their account automatically. Sales by MV's own account and between linked accounts are not eligible.

12. Prohibited conduct

13. Content you provide

You keep ownership of the photos, video and text you upload, but grant MV a licence to display them on the site for the purpose of operating the marketplace. Listing photos may be watermarked with MV's mark. Videos play without sound on MV, but you remain responsible for everything in a file you upload, including its audio.

MV may remove content that breaches these Terms. For illegal, counterfeit, abusive or fraudulent content, MV may act immediately. For other breaches, MV will usually warn you first and give you a chance to fix it. If you think we got a decision wrong, email us and we'll review it.

14. Our responsibilities and liability

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms excludes, restricts or changes those guarantees or any other right you have under that law.

Beyond those rights, MV provides the marketplace as it is. MV does not inspect items, guarantee their condition, or verify certification beyond the checks described in section 3. The items themselves are supplied by sellers, and a seller in trade owes their own consumer guarantees on what they sell.

To the extent the law allows, MV's total liability to you arising from your use of MV is limited to the greater of the fees you paid MV in the 12 months before the claim arose, or $100. This limit doesn't apply to liability for MV's fraud or wilful misconduct, or to anything the law doesn't allow to be limited.

15. Suspension and closing your account

MV may suspend or close an account for serious or repeated breaches of these Terms, non-payment of fees owed, or suspected fraud, and will tell you why unless that would risk harm or breach the law. You can stop using MV and close your account at any time; fees already owed remain payable.

16. Changes to these Terms

We may update these Terms from time to time. We'll email you at least 14 days before a material change takes effect, or at least 30 days before for a fee increase. Changes don't affect listings already published or sales already made. If you don't agree with a change, you can close your account before it takes effect; if you keep using MV after that, the updated Terms apply. The "Last updated" date shows the latest version.

17. Governing law

These Terms are governed by the laws of South Australia, and you and MV submit to the courts of South Australia and any courts that can hear appeals from them. This doesn't affect any right you have to bring a claim elsewhere under the Australian Consumer Law.

18. Contact

Questions about these Terms can be sent to support@mvcollect.com.au.